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How to fax your documents to PayPal?

Earl-ku of kukujiao.com asked the following question:

how do i fax to US? i would have to gooover the tm shop and apply for international dialling, which i ammnot sure how much thats gonna cost me, only then will iibe able to fax to overseas number …

You don’t have to subscribe to the international dialling package offered by TM. Just go to any TM branch or TM Point and ask them for their fax services, they will charge RM12.90 per page. I went to the TM Point in Kajang and that is what they told me, only thing is that I couldn’t fax my 5 pages documents in the end because they are experiencing a problem with their fax toner. Heh, why does that last line sound so familiar?

21 Comments

  1. earl-ku
    earl-ku March 30, 2007

    for 12.9 a page? 5 page for 12.9 x 5?

    damn i only have 30 bucks in that account … i can kiss that goodbye …

  2. Ssshhhh Im becoming aroused
    Ssshhhh Im becoming aroused July 19, 2012

    I purchased MS Office 2010 from eBay which turned out to be a fake product shipped from China.
    So I filed the dispute with Paypal but its process is very bureaucratic. After 3 weeks of the filing, Paypal requested to fax a document proving the software is not authentic, which is obtained from an unbiased third-party with a letterhead that includes the name, address, and phone number. And I have to submit it within ONE week! Paypal really sucks.
    Where/how do I get such a document? Does Bestbuy or Staples provide it (I am in US)? If so, do they charge for this kind of authentification services?

    Your opinion/experiences with similiar cases will be much appreciated!

  3. xiM Clutch
    xiM Clutch July 30, 2012

    Alittle info ahead
    IM THE SELLER
    HE IS THE BUYER

    Status
    We received your information and a claims specialist is reviewing your case.

    What happens next

    We’ll contact you with any developments or if we require additional information from you by Dec. 12, 2008.

    Supporting documents
    Files (0)
    You haven’t submitted any files. Add

    Faxes (0)
    You haven’t submitted any faxes. Add

    View dispute comments

    11/14/2008 04:02 PST – PayPal: Seller escalated this dispute to a Claim.

    11/14/2008 04:02 PST – Seller: he sent me a email about this player: Hi, I received the player but the package is very poorly packed, it’s shipped in an envelop which provide no protection against any kind of external impact. I had a following problems with the item:
    1. The CD was broken during shipping, apparently due to poor packing.

    2. you listed an additional USB cable for the player, in which case I’ll get TWO usb cables. After I receive the package, you told me the original cable sometimes has problem when transferring data (didn’t mention this in the list)

    3. It looks like the screen of the player is slightly flashing, make it annoying when playing video. (I had one same player before, I think this player’s screen is not normal to my best knowledge).

    4. Listed the player as “great condition”, but the mp3 player shows very serous wear.

    1. the cd was put into the BOX the zen came in and was very well packed.

    2.as you know, as items eventually wear when used for years, now the sync cable that came with the zen was 3 years old. and sometimes depending on how you attached it to the usb, would sometimes hault syncing for a second. So what did i do out the goodness of my heart, i went and spent my own money and bought him a brand new perfect conditioned sync cord, so he would run into no problems

    3. yesterday he mentioned the cd was broke, and now he brings up this morning that the screen is flashing. THE SCREEN WAS FINE! I HAVE PICTURES TO PROVE IT! THE ONLY WAY I SEE THERE BEING A PROBLEM WITH THE SCREEN IS THROUGH TRANSIT.

    4. i described all the flaws in the player in the ebay listing: ( minor scratch on screen and a few light scratches NOT EVEN VISIBLE AS U CAN SEE FROM PICS & a bit of leather coloring rubbed off on the back due to it being in the case. Not visible at all when put into the case.

    5. i said all sales were final, no returns or refund in the listing. It even stated the shipping method, should have added insurance which i had available for him as optional.

    11/13/2008 21:16 PST – PayPal: Shengyong Qin requested a $95.00 USD refund.

    11/13/2008 21:16 PST – Buyer: The package is very poorly packed, it’s shipped in an envelop which provide no protection against any kind of damage. I had a following problems with the item:

    1. The CD was broken during shipping, apparently due to poor packing.

    2. The seller listed an additional USB cable for the player, in which case I’ll get TWO usb cables. After I receive the package, the seller told me the original cable sometimes has problem when transferring data (he didn’t mention this in the list)

    3. It looks like the screen of the player is slightly flashing, make it annoying when playing video. (I had one same player before, I think this player’s screen is not normal to my knowledge).

    4. The seller listed the player as “great condition”, but the mp3 player shows very serous wear, can by no means called “great condition”

    5. I contacted the seller, he refused to take responsibility for the poor packing (like damaged CD), claiming it’s USPS’s fault. I’ve already contacted the seller through Skype, he refused to take responsibilities. I want to dispute this charge and will return the player for full refund. Very disappointed.
    View case history

    Nov. 14, 2008 – PayPal: Case under review
    Nov. 14, 2008 – PayPal: Email sent to seller
    Nov. 14, 2008 – PayPal: Email sent to buyer
    Nov. 14, 2008 – Buyer: Temporary hold placed on funds until case is resolved
    Nov. 14, 2008 – Seller: Dispute escalated to claim
    Nov. 13, 2008 – PayPal: Email sent to seller
    Nov. 13, 2008 – PayPal: Email sent to buyer
    Nov. 14, 2008 – Buyer: Dispute filed
    Back to Resolution Center

    heres the link to my ebay listing for this item in dispute
    http://cgi.ebay.com/ws/eBayISA.....0273362088

    and yes i have delivery confirmation showing it was delievered, this is a item not described case.

    how do you think this case will go???

    cause first off as u can see in my ebay listing i state the item has scuffs in the appropriate section, and it has black die on the back from the case rubbing off on it. and that the scuffs are from the case and player friction and not from misuse.

    some people are telling me this doesnt qualify as item recieved SIGNIFICANTLY different then advertised

    due to:
    1. the cd doesnt affect the player in anyway
    2. the extra transfer cord is sufficent and b
    i read somewhere that paypal doesnt honor no return policies from sellers is that true?
    THANK YOU FOR THE CORRECTION FO THE TITLE. IM THE SELLER NOT THE BUYER.

    and i didnt sell a bad piece of equipment. as you can see in his listing of the issue, its a cd, and a cord which i included a brand new one because the other one acts up. the cd doesnt affect the use of the player its just software which no one uses, they use WMP instead, and i packed it appropriately, in a flat rate evelope which was free shipping for him, i mean if he felt the evelope would provide poor protection he should have bought the insurance, but now im being told, that its my fault he didnt buy insurance, because im the seller, all this time i thoughtthat was the buyers problem., i guessed wrong. the item worked PERFECTLY. he hasnt stated doesnt work. he just says the condition isnt the same as what i showed and described which i cant see how that is as i describe any and all flaws.
    i think some people are missing the point here. HE ISNT SAYING IT ISNT WORKING. HE SAYING THE CD IS BROKEN. AND THE THING REGARDING THE CORD, IS sometimes the orginal cord works as things become buggy after years of use, so i included a brand new one to keep that from happening. and not to menton he can still use the player, THE CD DOESNT PLAY ANY ROLE OF THE FUNCTIONING OF THE PLAYER. HAS A WORKING BRAND NEW SYNC CABLE SO WHAT THE HELL IS THE PROBLEM? so how does this apply under ITEM SIGNIFICANTLY DIFFERENT THEN DESCRIBED???
    i stated that it has flaws accordingly. the only thing i left out that i thought i had included was the cord thing. but thats irrelevant due to the working sync cable

    so i mean, what the heck is the problem. and my item description is over thetop in your opinion, i mean what else do you execpt. im trying to be the one picked out of 100’s of sellers.

    and my reason with the no refund. i once had a buyer get the item strip the motherboard and return it =(

  4. sean
    sean August 4, 2012

    I have changed the country for holidays, and I decided to buy something through paypal.
    But they blocked my account (as it was an IP in a different country), so I had to do some things to them to unblock it, but there’s one step that I’m not sure how to do it.
    It says this:
    Please send a copy of one of the following documents:
    Utility Bill (gas, electricity or water)
    Bank account or credit card statement

    I have almost all clear, except for the “credit card statement”, what does it mean with this? I really don’t know what it means, and I have to send it by fax or email…

    I don’t want answers about how to do it, I just need to know what I should send (so I need to know what “credit card statement” means, and it asks me for it in general, not for an specific transaction)

    Thank you so much for the help!

  5. BRUTE
    BRUTE August 8, 2012

    I have changed the country for holidays, and I decided to buy something through paypal.
    But they blocked my account (as it was an IP in a different country), so I had to do some things to them to unblock it, but there’s one step that I’m not sure how to do it.
    It says this:
    Please send a copy of one of the following documents:
    Utility Bill (gas, electricity or water)
    Bank account or credit card statement

    I have almost all clear, except for the “credit card statement”, what does it mean with this? I really don’t know what it means, and I have to send it by fax or email…

    I don’t want answers about how to do it, I just need to know what I should send (so I need to know what “credit card statement” means, and it asks me for it in general, not for an specific transaction)

    Thank you so much for the help!

  6. RichT
    RichT August 11, 2012

    Alittle info ahead
    IM THE SELLER
    HE IS THE BUYER

    Status
    We received your information and a claims specialist is reviewing your case.

    What happens next

    We’ll contact you with any developments or if we require additional information from you by Dec. 12, 2008.

    Supporting documents
    Files (0)
    You haven’t submitted any files. Add

    Faxes (0)
    You haven’t submitted any faxes. Add

    View dispute comments

    11/14/2008 04:02 PST – PayPal: Seller escalated this dispute to a Claim.

    11/14/2008 04:02 PST – Seller: he sent me a email about this player: Hi, I received the player but the package is very poorly packed, it’s shipped in an envelop which provide no protection against any kind of external impact. I had a following problems with the item:
    1. The CD was broken during shipping, apparently due to poor packing.

    2. you listed an additional USB cable for the player, in which case I’ll get TWO usb cables. After I receive the package, you told me the original cable sometimes has problem when transferring data (didn’t mention this in the list)

    3. It looks like the screen of the player is slightly flashing, make it annoying when playing video. (I had one same player before, I think this player’s screen is not normal to my best knowledge).

    4. Listed the player as “great condition”, but the mp3 player shows very serous wear.

    1. the cd was put into the BOX the zen came in and was very well packed.

    2.as you know, as items eventually wear when used for years, now the sync cable that came with the zen was 3 years old. and sometimes depending on how you attached it to the usb, would sometimes hault syncing for a second. So what did i do out the goodness of my heart, i went and spent my own money and bought him a brand new perfect conditioned sync cord, so he would run into no problems

    3. yesterday he mentioned the cd was broke, and now he brings up this morning that the screen is flashing. THE SCREEN WAS FINE! I HAVE PICTURES TO PROVE IT! THE ONLY WAY I SEE THERE BEING A PROBLEM WITH THE SCREEN IS THROUGH TRANSIT.

    4. i described all the flaws in the player in the ebay listing: ( minor scratch on screen and a few light scratches NOT EVEN VISIBLE AS U CAN SEE FROM PICS & a bit of leather coloring rubbed off on the back due to it being in the case. Not visible at all when put into the case.

    5. i said all sales were final, no returns or refund in the listing. It even stated the shipping method, should have added insurance which i had available for him as optional.

    11/13/2008 21:16 PST – PayPal: Shengyong Qin requested a $95.00 USD refund.

    11/13/2008 21:16 PST – Buyer: The package is very poorly packed, it’s shipped in an envelop which provide no protection against any kind of damage. I had a following problems with the item:

    1. The CD was broken during shipping, apparently due to poor packing.

    2. The seller listed an additional USB cable for the player, in which case I’ll get TWO usb cables. After I receive the package, the seller told me the original cable sometimes has problem when transferring data (he didn’t mention this in the list)

    3. It looks like the screen of the player is slightly flashing, make it annoying when playing video. (I had one same player before, I think this player’s screen is not normal to my knowledge).

    4. The seller listed the player as “great condition”, but the mp3 player shows very serous wear, can by no means called “great condition”

    5. I contacted the seller, he refused to take responsibility for the poor packing (like damaged CD), claiming it’s USPS’s fault. I’ve already contacted the seller through Skype, he refused to take responsibilities. I want to dispute this charge and will return the player for full refund. Very disappointed.
    View case history

    Nov. 14, 2008 – PayPal: Case under review
    Nov. 14, 2008 – PayPal: Email sent to seller
    Nov. 14, 2008 – PayPal: Email sent to buyer
    Nov. 14, 2008 – Buyer: Temporary hold placed on funds until case is resolved
    Nov. 14, 2008 – Seller: Dispute escalated to claim
    Nov. 13, 2008 – PayPal: Email sent to seller
    Nov. 13, 2008 – PayPal: Email sent to buyer
    Nov. 14, 2008 – Buyer: Dispute filed
    Back to Resolution Center

    heres the link to my ebay listing for this item in dispute
    http://cgi.ebay.com/ws/eBayISA.....0273362088

    and yes i have delivery confirmation showing it was delievered, this is a item not described case.

    how do you think this case will go???

    cause first off as u can see in my ebay listing i state the item has scuffs in the appropriate section, and it has black die on the back from the case rubbing off on it. and that the scuffs are from the case and player friction and not from misuse.

    some people are telling me this doesnt qualify as item recieved SIGNIFICANTLY different then advertised

    due to:
    1. the cd doesnt affect the player in anyway
    2. the extra transfer cord is sufficent and b
    i read somewhere that paypal doesnt honor no return policies from sellers is that true?
    THANK YOU FOR THE CORRECTION FO THE TITLE. IM THE SELLER NOT THE BUYER.

    and i didnt sell a bad piece of equipment. as you can see in his listing of the issue, its a cd, and a cord which i included a brand new one because the other one acts up. the cd doesnt affect the use of the player its just software which no one uses, they use WMP instead, and i packed it appropriately, in a flat rate evelope which was free shipping for him, i mean if he felt the evelope would provide poor protection he should have bought the insurance, but now im being told, that its my fault he didnt buy insurance, because im the seller, all this time i thoughtthat was the buyers problem., i guessed wrong. the item worked PERFECTLY. he hasnt stated doesnt work. he just says the condition isnt the same as what i showed and described which i cant see how that is as i describe any and all flaws.
    i think some people are missing the point here. HE ISNT SAYING IT ISNT WORKING. HE SAYING THE CD IS BROKEN. AND THE THING REGARDING THE CORD, IS sometimes the orginal cord works as things become buggy after years of use, so i included a brand new one to keep that from happening. and not to menton he can still use the player, THE CD DOESNT PLAY ANY ROLE OF THE FUNCTIONING OF THE PLAYER. HAS A WORKING BRAND NEW SYNC CABLE SO WHAT THE HELL IS THE PROBLEM? so how does this apply under ITEM SIGNIFICANTLY DIFFERENT THEN DESCRIBED???
    i stated that it has flaws accordingly. the only thing i left out that i thought i had included was the cord thing. but thats irrelevant due to the working sync cable

    so i mean, what the heck is the problem. and my item description is over thetop in your opinion, i mean what else do you execpt. im trying to be the one picked out of 100’s of sellers.

    and my reason with the no refund. i once had a buyer get the item strip the motherboard and return it =(

  7. Smashing Pumpkins
    Smashing Pumpkins August 13, 2012

    I have received an e-mail from paypal this morning and I was like oh crap,paypal scam has reach me.
    Read this:these are the exactly words that shows on my paypal account:
    Your account access has been limited for the following reason(s):We have observed activity in this account that is unusual or potentially high risk.
    And the funniest thing is I can add funds to my paypal account but I can’t send/requested money.I mean if I can’t send a payment,why the hell do I need to add funds to my acct and let them keep it,and there’s no way I can take the money unless the problem’s solve.
    Paypal requires documents from me in order to solve my poblem.I can fax them my ids,address and utility bill.But I can’t complete one of the requirements.That’s to povide e-mail or phone # from my supplier because I don’t have any,how can I provide the info???Does that mean My Paypal account is Fozen for life?What do u suggest me to do?Did anyone get their pp acct frozen before and defrozen now?
    Fogot to mention,that’s a legit e-mail from paypal.

  8. Mc L
    Mc L August 17, 2012

    I have received an e-mail from paypal this morning and I was like oh crap,paypal scam has reach me.
    Read this:these are the exactly words that shows on my paypal account:
    Your account access has been limited for the following reason(s):We have observed activity in this account that is unusual or potentially high risk.
    And the funniest thing is I can add funds to my paypal account but I can’t send/requested money.I mean if I can’t send a payment,why the hell do I need to add funds to my acct and let them keep it,and there’s no way I can take the money unless the problem’s solve.
    Paypal requires documents from me in order to solve my poblem.I can fax them my ids,address and utility bill.But I can’t complete one of the requirements.That’s to povide e-mail or phone # from my supplier because I don’t have any,how can I provide the info???Does that mean My Paypal account is Fozen for life?What do u suggest me to do?Did anyone get their pp acct frozen before and defrozen now?

  9. JDOGG1122
    JDOGG1122 August 17, 2012

    I have changed the country for holidays, and I decided to buy something through paypal.
    But they blocked my account (as it was an IP in a different country), so I had to do some things to them to unblock it, but there’s one step that I’m not sure how to do it.
    It says this:
    Please send a copy of one of the following documents:
    Utility Bill (gas, electricity or water)
    Bank account or credit card statement

    I have almost all clear, except for the “credit card statement”, what does it mean with this? I really don’t know what it means, and I have to send it by fax or email…

    I don’t want answers about how to do it, I just need to know what I should send (so I need to know what “credit card statement” means, and it asks me for it in general, not for an specific transaction)

    Thank you so much for the help!

  10. sean
    sean August 20, 2012

    Alittle info ahead
    IM THE SELLER
    HE IS THE BUYER

    Status
    We received your information and a claims specialist is reviewing your case.

    What happens next

    We’ll contact you with any developments or if we require additional information from you by Dec. 12, 2008.

    Supporting documents
    Files (0)
    You haven’t submitted any files. Add

    Faxes (0)
    You haven’t submitted any faxes. Add

    View dispute comments

    11/14/2008 04:02 PST – PayPal: Seller escalated this dispute to a Claim.

    11/14/2008 04:02 PST – Seller: he sent me a email about this player: Hi, I received the player but the package is very poorly packed, it’s shipped in an envelop which provide no protection against any kind of external impact. I had a following problems with the item:
    1. The CD was broken during shipping, apparently due to poor packing.

    2. you listed an additional USB cable for the player, in which case I’ll get TWO usb cables. After I receive the package, you told me the original cable sometimes has problem when transferring data (didn’t mention this in the list)

    3. It looks like the screen of the player is slightly flashing, make it annoying when playing video. (I had one same player before, I think this player’s screen is not normal to my best knowledge).

    4. Listed the player as “great condition”, but the mp3 player shows very serous wear.

    1. the cd was put into the BOX the zen came in and was very well packed.

    2.as you know, as items eventually wear when used for years, now the sync cable that came with the zen was 3 years old. and sometimes depending on how you attached it to the usb, would sometimes hault syncing for a second. So what did i do out the goodness of my heart, i went and spent my own money and bought him a brand new perfect conditioned sync cord, so he would run into no problems

    3. yesterday he mentioned the cd was broke, and now he brings up this morning that the screen is flashing. THE SCREEN WAS FINE! I HAVE PICTURES TO PROVE IT! THE ONLY WAY I SEE THERE BEING A PROBLEM WITH THE SCREEN IS THROUGH TRANSIT.

    4. i described all the flaws in the player in the ebay listing: ( minor scratch on screen and a few light scratches NOT EVEN VISIBLE AS U CAN SEE FROM PICS & a bit of leather coloring rubbed off on the back due to it being in the case. Not visible at all when put into the case.

    5. i said all sales were final, no returns or refund in the listing. It even stated the shipping method, should have added insurance which i had available for him as optional.

    11/13/2008 21:16 PST – PayPal: Shengyong Qin requested a $95.00 USD refund.

    11/13/2008 21:16 PST – Buyer: The package is very poorly packed, it’s shipped in an envelop which provide no protection against any kind of damage. I had a following problems with the item:

    1. The CD was broken during shipping, apparently due to poor packing.

    2. The seller listed an additional USB cable for the player, in which case I’ll get TWO usb cables. After I receive the package, the seller told me the original cable sometimes has problem when transferring data (he didn’t mention this in the list)

    3. It looks like the screen of the player is slightly flashing, make it annoying when playing video. (I had one same player before, I think this player’s screen is not normal to my knowledge).

    4. The seller listed the player as “great condition”, but the mp3 player shows very serous wear, can by no means called “great condition”

    5. I contacted the seller, he refused to take responsibility for the poor packing (like damaged CD), claiming it’s USPS’s fault. I’ve already contacted the seller through Skype, he refused to take responsibilities. I want to dispute this charge and will return the player for full refund. Very disappointed.
    View case history

    Nov. 14, 2008 – PayPal: Case under review
    Nov. 14, 2008 – PayPal: Email sent to seller
    Nov. 14, 2008 – PayPal: Email sent to buyer
    Nov. 14, 2008 – Buyer: Temporary hold placed on funds until case is resolved
    Nov. 14, 2008 – Seller: Dispute escalated to claim
    Nov. 13, 2008 – PayPal: Email sent to seller
    Nov. 13, 2008 – PayPal: Email sent to buyer
    Nov. 14, 2008 – Buyer: Dispute filed
    Back to Resolution Center

    heres the link to my ebay listing for this item in dispute
    http://cgi.ebay.com/ws/eBayISA.....0273362088

    and yes i have delivery confirmation showing it was delievered, this is a item not described case.

    how do you think this case will go???

    cause first off as u can see in my ebay listing i state the item has scuffs in the appropriate section, and it has black die on the back from the case rubbing off on it. and that the scuffs are from the case and player friction and not from misuse.

    some people are telling me this doesnt qualify as item recieved SIGNIFICANTLY different then advertised

    due to:
    1. the cd doesnt affect the player in anyway
    2. the extra transfer cord is sufficent and b
    i read somewhere that paypal doesnt honor no return policies from sellers is that true?
    THANK YOU FOR THE CORRECTION FO THE TITLE. IM THE SELLER NOT THE BUYER.

    and i didnt sell a bad piece of equipment. as you can see in his listing of the issue, its a cd, and a cord which i included a brand new one because the other one acts up. the cd doesnt affect the use of the player its just software which no one uses, they use WMP instead, and i packed it appropriately, in a flat rate evelope which was free shipping for him, i mean if he felt the evelope would provide poor protection he should have bought the insurance, but now im being told, that its my fault he didnt buy insurance, because im the seller, all this time i thoughtthat was the buyers problem., i guessed wrong. the item worked PERFECTLY. he hasnt stated doesnt work. he just says the condition isnt the same as what i showed and described which i cant see how that is as i describe any and all flaws.
    i think some people are missing the point here. HE ISNT SAYING IT ISNT WORKING. HE SAYING THE CD IS BROKEN. AND THE THING REGARDING THE CORD, IS sometimes the orginal cord works as things become buggy after years of use, so i included a brand new one to keep that from happening. and not to menton he can still use the player, THE CD DOESNT PLAY ANY ROLE OF THE FUNCTIONING OF THE PLAYER. HAS A WORKING BRAND NEW SYNC CABLE SO WHAT THE HELL IS THE PROBLEM? so how does this apply under ITEM SIGNIFICANTLY DIFFERENT THEN DESCRIBED???
    i stated that it has flaws accordingly. the only thing i left out that i thought i had included was the cord thing. but thats irrelevant due to the working sync cable

    so i mean, what the heck is the problem. and my item description is over thetop in your opinion, i mean what else do you execpt. im trying to be the one picked out of 100’s of sellers.

    and my reason with the no refund. i once had a buyer get the item strip the motherboard and return it =(

  11. Sergeant Pickle
    Sergeant Pickle August 20, 2012

    im getting frustrated b/c i am trying to buy an ipod on ebay (the older generation, i hate that tiny new contraption in stores) and before i could pay for it paypal froze my account and i cant send money. i told the seller about it and he is waiting.
    i already faxed my photo ID to confirm my location plus the cover sheet over 12 days ago and i recieved a confirmation email from paypal that they received my documents. they said they’ll process them (each or both idk) in 3-5 business days.

    well its been way over that & still no response. my account is frozen. i feel like calling paypal but im afraid they’ll act like a b*tch and make me send more documents (it happened to someone before) & they;ll have a looong hold time

    i dont have much payment options for the seller (i asked) and im tired of waiting forever. what can i do about this how do you unfreeze your paypal account in a situation like this. its ridiculous

    dont tell me to use another payment option its a hassle

  12. Keegan
    Keegan August 20, 2012

    I have received an e-mail from paypal this morning and I was like oh crap,paypal scam has reach me.
    Read this:these are the exactly words that shows on my paypal account:
    Your account access has been limited for the following reason(s):We have observed activity in this account that is unusual or potentially high risk.
    And the funniest thing is I can add funds to my paypal account but I can’t send/requested money.I mean if I can’t send a payment,why the hell do I need to add funds to my acct and let them keep it,and there’s no way I can take the money unless the problem’s solve.
    Paypal requires documents from me in order to solve my poblem.I can fax them my ids,address and utility bill.But I can’t complete one of the requirements.That’s to povide e-mail or phone # from my supplier because I don’t have any,how can I provide the info???Does that mean My Paypal account is Fozen for life?What do u suggest me to do?Did anyone get their pp acct frozen before and defrozen now?
    Fogot to mention,that’s a legit e-mail from paypal.

  13. airdogspace2
    airdogspace2 August 27, 2012

    Hi, about a month ago I bought a DVD set (Entourage Season 3 Part 2), the problem is, as many of you know, that the set doesn’t even come out until October this year. I didn’t know that then and the auction wasn’t for a preorder copy. So I paid w/ PayPal and rec’d the item. It was clearly a copy and it was burnt with the seller’s handwriting on the DVD. PayPal sent me this email (below) after I escalated the claim to a dispute. The question is, how do I get someone qualified to fax them? This is outrageous.

    In order to continue with the investigation of your complaint, we must request documentation to support your claim that the item is not authentic.
    Please obtain a document from an unbiased, third-party, such as a dealer, appraiser, or another individual or organization that is qualified in the area of the item in question (other than yourself), which clearly identifies the item as not authentic. If possible, the document should include a serial number and description of the item

  14. Hannah
    Hannah August 27, 2012

    I have changed the country for holidays, and I decided to buy something through paypal.
    But they blocked my account (as it was an IP in a different country), so I had to do some things to them to unblock it, but there’s one step that I’m not sure how to do it.
    It says this:
    Please send a copy of one of the following documents:
    Utility Bill (gas, electricity or water)
    Bank account or credit card statement

    I have almost all clear, except for the “credit card statement”, what does it mean with this? I really don’t know what it means, and I have to send it by fax or email…

    I don’t want answers about how to do it, I just need to know what I should send (so I need to know what “credit card statement” means, and it asks me for it in general, not for an specific transaction)

    Thank you so much for the help!

  15. vanvark83
    vanvark83 August 29, 2012

    I bought four copies of Pokemon Platinum from ebay ( http://cgi.ebay.co.uk/ws/eBayI.....K:MEWNX:IT ), which arrived and are clearly fakes. I went to Paypal for a refund and instead after over a month of waiting I get:

    In order to continue with the investigation of your complaint, we must
    request documentation to support your claim that the item is not authentic.
    Please obtain a document from an unbiased, third-party, such as a dealer,
    appraiser, or another individual or organization that is qualified in the
    area of the item in question (other than yourself), which clearly
    identifies the item as not authentic. If possible, the document should
    include a serial number and description of the item, and must be on
    letterhead that includes the name, address, and phone number of the
    individual, business, or organization so that PayPal may contact them if
    necessary.

    The documents should be faxed to PayPal at 08707 303 196. Please include a
    cover sheet with your fax that includes the email address registered on
    your PayPal account and the ID number of your claim PP-803-906-351, so we
    may attach the documents to your claim as quickly as possible.

    We must receive your fax within 10 days from the date of this message in
    order to proceed with the investigation of your claim. If we do not receive
    your fax within 10 days, your claim will be cancelled. We are unable to
    grant extensions to this time period. Please note that PayPal is unable to
    reimburse you for any costs or fees that may be incurred in obtaining the
    requested documents. Any documents you provide may also be supplied to the
    seller in your dispute if necessary.

    How am I going to get proof that they are fake? A high street game shop isn’t going to care – what’s in it for them? What should I do?

  16. Brian
    Brian September 4, 2012

    I have changed the country for holidays, and I decided to buy something through paypal.
    But they blocked my account (as it was an IP in a different country), so I had to do some things to them to unblock it, but there’s one step that I’m not sure how to do it.
    It says this:
    Please send a copy of one of the following documents:
    Utility Bill (gas, electricity or water)
    Bank account or credit card statement

    I have almost all clear, except for the “credit card statement”, what does it mean with this? I really don’t know what it means, and I have to send it by fax or email…

    I don’t want answers about how to do it, I just need to know what I should send (so I need to know what “credit card statement” means, and it asks me for it in general, not for an specific transaction)

    Thank you so much for the help!

  17. PoohBearPenguin
    PoohBearPenguin September 10, 2012

    I have received an e-mail from paypal this morning and I was like oh crap,paypal scam has reach me.
    Read this:these are the exactly words that shows on my paypal account:
    Your account access has been limited for the following reason(s):We have observed activity in this account that is unusual or potentially high risk.
    And the funniest thing is I can add funds to my paypal account but I can’t send/requested money.I mean if I can’t send a payment,why the hell do I need to add funds to my acct and let them keep it,and there’s no way I can take the money unless the problem’s solve.
    Paypal requires documents from me in order to solve my poblem.I can fax them my ids,address and utility bill.But I can’t complete one of the requirements.That’s to povide e-mail or phone # from my supplier because I don’t have any,how can I provide the info???Does that mean My Paypal account is Fozen for life?What do u suggest me to do?Did anyone get their pp acct frozen before and defrozen now?

  18. simply complicated
    simply complicated September 14, 2012

    im getting frustrated b/c i am trying to buy an ipod on ebay (the older generation, i hate that tiny new contraption in stores) and before i could pay for it paypal froze my account and i cant send money. i told the seller about it and he is waiting.
    i already faxed my photo ID to confirm my location plus the cover sheet over 12 days ago and i recieved a confirmation email from paypal that they received my documents. they said they’ll process them (each or both idk) in 3-5 business days.

    well its been way over that & still no response. my account is frozen. i feel like calling paypal but im afraid they’ll act like a b*tch and make me send more documents (it happened to someone before) & they;ll have a looong hold time

    i dont have much payment options for the seller (i asked) and im tired of waiting forever. what can i do about this how do you unfreeze your paypal account in a situation like this. its ridiculous

    dont tell me to use another payment option its a hassle

  19. clntvrrt
    clntvrrt November 4, 2012

    Alittle info ahead
    IM THE SELLER
    HE IS THE BUYER

    Status
    We received your information and a claims specialist is reviewing your case.

    What happens next

    We’ll contact you with any developments or if we require additional information from you by Dec. 12, 2008.

    Supporting documents
    Files (0)
    You haven’t submitted any files. Add

    Faxes (0)
    You haven’t submitted any faxes. Add

    View dispute comments

    11/14/2008 04:02 PST – PayPal: Seller escalated this dispute to a Claim.

    11/14/2008 04:02 PST – Seller: he sent me a email about this player: Hi, I received the player but the package is very poorly packed, it’s shipped in an envelop which provide no protection against any kind of external impact. I had a following problems with the item:
    1. The CD was broken during shipping, apparently due to poor packing.

    2. you listed an additional USB cable for the player, in which case I’ll get TWO usb cables. After I receive the package, you told me the original cable sometimes has problem when transferring data (didn’t mention this in the list)

    3. It looks like the screen of the player is slightly flashing, make it annoying when playing video. (I had one same player before, I think this player’s screen is not normal to my best knowledge).

    4. Listed the player as “great condition”, but the mp3 player shows very serous wear.

    1. the cd was put into the BOX the zen came in and was very well packed.

    2.as you know, as items eventually wear when used for years, now the sync cable that came with the zen was 3 years old. and sometimes depending on how you attached it to the usb, would sometimes hault syncing for a second. So what did i do out the goodness of my heart, i went and spent my own money and bought him a brand new perfect conditioned sync cord, so he would run into no problems

    3. yesterday he mentioned the cd was broke, and now he brings up this morning that the screen is flashing. THE SCREEN WAS FINE! I HAVE PICTURES TO PROVE IT! THE ONLY WAY I SEE THERE BEING A PROBLEM WITH THE SCREEN IS THROUGH TRANSIT.

    4. i described all the flaws in the player in the ebay listing: ( minor scratch on screen and a few light scratches NOT EVEN VISIBLE AS U CAN SEE FROM PICS & a bit of leather coloring rubbed off on the back due to it being in the case. Not visible at all when put into the case.

    5. i said all sales were final, no returns or refund in the listing. It even stated the shipping method, should have added insurance which i had available for him as optional.

    11/13/2008 21:16 PST – PayPal: Shengyong Qin requested a $95.00 USD refund.

    11/13/2008 21:16 PST – Buyer: The package is very poorly packed, it’s shipped in an envelop which provide no protection against any kind of damage. I had a following problems with the item:

    1. The CD was broken during shipping, apparently due to poor packing.

    2. The seller listed an additional USB cable for the player, in which case I’ll get TWO usb cables. After I receive the package, the seller told me the original cable sometimes has problem when transferring data (he didn’t mention this in the list)

    3. It looks like the screen of the player is slightly flashing, make it annoying when playing video. (I had one same player before, I think this player’s screen is not normal to my knowledge).

    4. The seller listed the player as “great condition”, but the mp3 player shows very serous wear, can by no means called “great condition”

    5. I contacted the seller, he refused to take responsibility for the poor packing (like damaged CD), claiming it’s USPS’s fault. I’ve already contacted the seller through Skype, he refused to take responsibilities. I want to dispute this charge and will return the player for full refund. Very disappointed.
    View case history

    Nov. 14, 2008 – PayPal: Case under review
    Nov. 14, 2008 – PayPal: Email sent to seller
    Nov. 14, 2008 – PayPal: Email sent to buyer
    Nov. 14, 2008 – Buyer: Temporary hold placed on funds until case is resolved
    Nov. 14, 2008 – Seller: Dispute escalated to claim
    Nov. 13, 2008 – PayPal: Email sent to seller
    Nov. 13, 2008 – PayPal: Email sent to buyer
    Nov. 14, 2008 – Buyer: Dispute filed
    Back to Resolution Center

    heres the link to my ebay listing for this item in dispute
    http://cgi.ebay.com/ws/eBayISA.....0273362088

    and yes i have delivery confirmation showing it was delievered, this is a item not described case.

    how do you think this case will go???

    cause first off as u can see in my ebay listing i state the item has scuffs in the appropriate section, and it has black die on the back from the case rubbing off on it. and that the scuffs are from the case and player friction and not from misuse.

    some people are telling me this doesnt qualify as item recieved SIGNIFICANTLY different then advertised

    due to:
    1. the cd doesnt affect the player in anyway
    2. the extra transfer cord is sufficent and b
    i read somewhere that paypal doesnt honor no return policies from sellers is that true?
    THANK YOU FOR THE CORRECTION FO THE TITLE. IM THE SELLER NOT THE BUYER.

    and i didnt sell a bad piece of equipment. as you can see in his listing of the issue, its a cd, and a cord which i included a brand new one because the other one acts up. the cd doesnt affect the use of the player its just software which no one uses, they use WMP instead, and i packed it appropriately, in a flat rate evelope which was free shipping for him, i mean if he felt the evelope would provide poor protection he should have bought the insurance, but now im being told, that its my fault he didnt buy insurance, because im the seller, all this time i thoughtthat was the buyers problem., i guessed wrong. the item worked PERFECTLY. he hasnt stated doesnt work. he just says the condition isnt the same as what i showed and described which i cant see how that is as i describe any and all flaws.
    i think some people are missing the point here. HE ISNT SAYING IT ISNT WORKING. HE SAYING THE CD IS BROKEN. AND THE THING REGARDING THE CORD, IS sometimes the orginal cord works as things become buggy after years of use, so i included a brand new one to keep that from happening. and not to menton he can still use the player, THE CD DOESNT PLAY ANY ROLE OF THE FUNCTIONING OF THE PLAYER. HAS A WORKING BRAND NEW SYNC CABLE SO WHAT THE HELL IS THE PROBLEM? so how does this apply under ITEM SIGNIFICANTLY DIFFERENT THEN DESCRIBED???
    i stated that it has flaws accordingly. the only thing i left out that i thought i had included was the cord thing. but thats irrelevant due to the working sync cable

    so i mean, what the heck is the problem. and my item description is over thetop in your opinion, i mean what else do you execpt. im trying to be the one picked out of 100’s of sellers.

    and my reason with the no refund. i once had a buyer get the item strip the motherboard and return it =(

  20. steve
    steve November 5, 2012

    Hi, about a month ago I bought a DVD set (Entourage Season 3 Part 2), the problem is, as many of you know, that the set doesn’t even come out until October this year. I didn’t know that then and the auction wasn’t for a preorder copy. So I paid w/ PayPal and rec’d the item. It was clearly a copy and it was burnt with the seller’s handwriting on the DVD. PayPal sent me this email (below) after I escalated the claim to a dispute. The question is, how do I get someone qualified to fax them? This is outrageous.

    In order to continue with the investigation of your complaint, we must request documentation to support your claim that the item is not authentic.
    Please obtain a document from an unbiased, third-party, such as a dealer, appraiser, or another individual or organization that is qualified in the area of the item in question (other than yourself), which clearly identifies the item as not authentic. If possible, the document should include a serial number and description of the item

  21. davemc74656
    davemc74656 November 9, 2012

    I have received an e-mail from paypal this morning and I was like oh crap,paypal scam has reach me.
    Read this:these are the exactly words that shows on my paypal account:
    Your account access has been limited for the following reason(s):We have observed activity in this account that is unusual or potentially high risk.
    And the funniest thing is I can add funds to my paypal account but I can’t send/requested money.I mean if I can’t send a payment,why the hell do I need to add funds to my acct and let them keep it,and there’s no way I can take the money unless the problem’s solve.
    Paypal requires documents from me in order to solve my poblem.I can fax them my ids,address and utility bill.But I can’t complete one of the requirements.That’s to povide e-mail or phone # from my supplier because I don’t have any,how can I provide the info???Does that mean My Paypal account is Fozen for life?What do u suggest me to do?Did anyone get their pp acct frozen before and defrozen now?
    Fogot to mention,that’s a legit e-mail from paypal.

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