After all, I had been hosted with them for seven years before I sent out that support ticket telling them that I would like to cancel our semi-dedicated hosting package [hidden message: here is my middle finger for your lousy, expensive package, you MFs]. Here is the reply that I got from them, along with some commentary from yours truly.
I’m sorry to hear that you are leaving us.
MENJ: No, I don’t think you are. Otherwise you would have treated me with a little more respect, since I was hosted with you for seven bloody years!
We may credit back the balance months not hosted into your billing account.
MENJ: That is what I want to hear.
We really appreciate your business and hope to keep your account with us. Please reconsider our service and continue hosting with us. Other than great features at the most affordable price, we also offer outstanding service. We have 24 x 7 Technical Support. Our Support Personnel?s work 3 shifts per day including Weekends and Public Holidays which most of the competitors are not able to do so.
MENJ: Yada, yada, yada….
If you have made up your decision or already found a new host, I really appreciate if you can let us know what have we done that caused your dissatisfaction so that we can correct our mistake in avoiding this from happening again.
You may give us a confirmation here if you would like to cancel your account.
MENJ: Already confirmed that I will leave. See here.
Kindly provide us with information as required below for security purpose so that we are able to proceed with your account cancellation.
Reason for Canceling:
(Please let us know if you find our service doesn?t meet your expectation so that we can improve. Thank You!)
MENJ: Yeah, whatever. As long as I get my money back!
If you have any enquiries, please do not hesitate to contact us. Thank You!
MENJ: I’m very glad to inform you that once I get my money back and plonk it into the new hosting, this will be the last time you will ever hear from me.