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PayPal says no to e-mail attachments

I sent a query via their online contact form asking them whether it is possible to send the documents they are asking for via e-mail. Below is the reply that I received from them. Basically the answer is “no, you have to use a bloody fax machine regardless whether you live in a country with Third World facilities, lousy libraries or otherwise”.

Dear Mohd Elfie Nieshaem Juferi,

Thank you for contacting PayPal with your concern.

I am sorry, we are unable to open file attachments due to security precautions. Please fax your documentation to PayPal. If you do not have access to a fax machine, most copy centers and some libraries will have fax machines that you can utilize for a nominal fee.

In addition, if you have a scanner attached to your computer, you may be able to convert your computer and scanner into a digital fax machine through various shareware and freeware available over the internet. One reference website is www.download.com. Type in “fax” into the search box to locate a number of free fax programs that may be available for your computer.


As an alternative to faxing you can mail the requested information to:

PayPal
Attn: Account Review
PO Box 45950
Omaha, NE 68145-0950
USA

Please let me know if you need further assistance.

Okay, okay…I get the hint. Faxing the documents it is.

13 Comments

  1. Chapree Da Grande
    Chapree Da Grande March 29, 2007

    Yeah, faxing documents to them is a lil bit annoying and it took me a while to actually faxed them but after that, it was all smooth and quick.
    Oh, I didn’t do mine at TM Point (12.90 per page? Are you kidding me? :o). I did it at a stationary store near my home for like 3.80 per minute. Didn’t remember the exact charge but they charge per minute instead of per page.

  2. Ah Pek
    Ah Pek March 29, 2007

    why don’t just courier to them using FedEx.

  3. shahrukh
    shahrukh July 19, 2012

    Paypal’s moneymarket interest rate is around 5% right now, which is competitive, if not just better than, local savings and cd rates. My temptation is to use paypal as a place to store some savings, like up to $8000 over the next year or so. I’m curious if others are doing the same? Are there any reasons not to? It’s still relatively liquid, right?

  4. Sergeant Pickle
    Sergeant Pickle July 26, 2012

    I made a paypal acount, i already did all this stuff at the website
    i gave my bank imformation and all that.
    but on my paypal website is says that my balance is 0

  5. hank baseballs
    hank baseballs August 18, 2012

    What’s the difference between paying online through a checking account’s debit card and paying online through PayPal? What are the PayPal advantages over the internet paying methods existent before PayPal came along?

  6. Harry
    Harry August 27, 2012

    What’s the difference between paying online through a checking account’s debit card and paying online through PayPal? What are the PayPal advantages over the internet paying methods existent before PayPal came along?

  7. Gage
    Gage August 27, 2012

    Paypal’s moneymarket interest rate is around 5% right now, which is competitive, if not just better than, local savings and cd rates. My temptation is to use paypal as a place to store some savings, like up to $8000 over the next year or so. I’m curious if others are doing the same? Are there any reasons not to? It’s still relatively liquid, right?

  8. Beavis
    Beavis August 30, 2012

    I am still a student and do not have a credit card (although I have an extension of my mom’s) and I want to bid on an international item off eBay. The seller only accepts Paypal payments. Can someone explain to me how exactly does PayPal work, how it will take funds from my account? Thanks guys!

  9. Jeff
    Jeff September 6, 2012

    One guy opens dispute on me. I sold him a new phone and he broke it and he asked for refund, but I don’t agree to give him. So he opens dispute. I’m afraid paypal gonna let him win and take money from my bank account. So I want to block my bank account from paypal to take my money. What can I don? Please Help ! My money amount on paypal already says $-200. But the paypal haven’t taken the money from my bank yet. Please Help Help !!

  10. forahobby
    forahobby September 22, 2012

    I added my bank account to Paypal today and paypal says to wait 2-3 business days for the two deposits. Also, does Paypal conduct business through the weekends, or do I have to wait until Monday for Paypal to send those deposits to bank account and for me to go to my bank to get the bank statements to verify my bank account for Paypal? Thanks.

  11. Hotshot t
    Hotshot t September 22, 2012

    I did not make any purchase. I do not keep a balance at Paypal; I made it clear when I signed on that I want to be able to authorize any payments. Paypal deducted funds from my personal bank account, acknowledged its mistake, did not refund the money, but deducted more!

    What recourse do I have? They have sent about 15 emails saying that they are dealing with the situation, but it is clear these are form letters that have no real understanding of the situation.

  12. balinderk2000
    balinderk2000 October 20, 2012

    so I want to buy a couple of things from ebay and I have to have a paypal account to pay them..How does that work? Do I have to give paypal my banking account? Do they send me a credit card? Is it safe? Thanks

  13. Hayden
    Hayden November 20, 2012

    I Received an interesting e-mail this morning puporting to be from paypal saying that:
    Dear Valued Customer

    Due to a recent transaction on your account, we have suspended your usage limits. Please go to this link to log in to reactivate your account.

    This smelt like Phishing, so I write today to warn you all of this.

    Please forward any such e-mails to spoof@paypal.com or .co.uk, wherever you are based.

    Lets kick the touche of these fraudsters.
    First of all, I would like to point out that I knew it was spam/ phishing; I spot the common markers that tell me its not genuine.

    Secondly, just received a reply of my forwarding to spoof address at paypal and they have confirmed it is a phishing attempt.
    The common markers of a scam include:
    1) Addressed to a general person, not you; The sender may have your e-mail address, but they likely do not know your real name
    2) Spelling mistakes in an e-mail from a Bank or professional company tend to be a good marker
    3) A strange link
    4) A Traceroute on the senders address showed it comes from Chile, Paypal is based in Switzerland in Europe
    5) Viewing the e-mail in Real Text view, you can see the encoding in the link address points to a site that is not paypal.

    There are lots of other things that can point it out, but those are the things that confirmed it to me.

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