Finally after nearly a month of agony, desperation and cybercafe-hopping in order to have a few hours of internet access, TMNet finally restored my home access at long last. What was initially supposed to be “two working days” turned out to be four weeks, but what the heck. All I did was to take the initiative and paid a visit to TMPoint Kajang to complain about the inaction I experienced for my report number 4197850. I made the complaint at around 11 am. TMNet took action and service was restored at around 4pm. That’s less than 12 hours. And certainly much more less than the time (and cost) I spent calling 1-300-88-9515 and harrassing the officials there about my case.
So the lesson of the day is simply this: don’t wait for their call after making your report via their TMNet Streamyx Centre. Lodge your report and then pay a physical visit to your nearest TMPoint. If you don’t do that, they will take things for granted and will be “sleeping on the job”, so to speak. Believe me, I know.